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PricewaterhouseCoopers Case Study

We have worked with PwC to translate complex databases into Chinese to ensure consistent processes were being used in China as the rest of the world.

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What did we do for PwC?

We translated a Lotus database containing audit processes and procedures for PwC’s different practice areas for offices in China.

A highly specialised approach was taken for this project, since no tool existed to extract the information from the customised database. We had one month to complete the project in time for PwC Chinese employees to begin using the database.

Conversis hired a Lotus engineer to develop an expert routine for extracting the information ready for translation. The database contained large amounts of complex data, some of which had to remain static, and some of which had to be translated. Conversis developed a tool to prepare files for translation that protected the non-translatable information and allowed the translatable information to be manipulated. The translatable content amounted to 200,000 words. The files had to be formatted to optimise the use of translation memory because there was a significant amount of repeated text.

The first step was developing a terminology list, containing certain common, important terms. These were translated by Conversis and approved by PwC before the full translation began, to ensure consistency and quality. Owing to the short time frame, a number of specialist translators worked on this project simultaneously. Client reviews were fed back into the translation memory consistently as translation progressed.

Once the translations and reviews were complete the information was fed back into the database and supplied back to PwC ready for use by employees in China.

PwC was so pleased with the service and the result, we were subsequently engaged to translate a major update to the database.

Why did it work?

Our project management skills, responsiveness and personalised service ensured we worked with PwC to develop a unique process that would work for this one-off project. We promised to deliver in the time frame and budget, and we did.

Who are PwC?

PricewaterhouseCoopers is one of the world’s leading professional services firms with more than 150,000 people in 150 countries.

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