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Quality standards

We operate a Quality Management System (QMS) that has been certified by an independent auditor against ISO 9001:2015 and the industry-specific standard ISO 17100:2015.


We are committed to providing consistent and reliable services to our clients by adhering to our proven processes and procedures, while ensuring continuous improvement through regular audits.

Quality checklist

To maintain our commitment to quality, all translated documents typically undergo the following quality control steps:

  1. Revision – a review by a second, independent translator that fine-tunes the work of the original translator
  2. In-house check – a thorough quality check to ensure that all source material has been translated and that all numbers, paragraphs, headings and pages are present in the translation.

Additional quality control steps (available on request) include:

Second review – an additional review by a different linguist, often requested
before submission of translated documents to ethics committees or regulatory agencies.

Back translation – a literal translation of the translated text back into the source
language is produced and then compared against the source document to check for accuracy and quality.

We also place high priority on the following, to ensure accuracy and quality
in everything we do:

Revision history and version control – to adhere to the stringent regulatory
standards in of the many sectors in which we operate, we can provide full version control and revision histories for all translated documents.

Continuity of project management – we provide personal, experienced and
knowledgeable project management to all clients. We understand that the vast
majority of our clients are not localisation experts. That’s our job!

Our processes – all projects are managed within an established process framework and proven methodology, utilising a range of carefully selected tools and resources, including a state-of-the-art workflow management system.

Continuous improvement – we actively seek and record feedback on the services we provide. Only with regular feedback from our clients can we accurately review and improve our processes.

If you’d like to find out more about our quality procedures, or if you have any questions please get in touch!

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Our services

Translation
Translation

The rendering of content into another language.

Localisation
Localisation

To gather, collect, or adapt content for a specific market.

Creative Translation
Creative Translation

The process of adapting a message from one language to another, while maintaining its context, style and tone.

Digital Publishing (DTP)
Digital Publishing (DTP)

The production of printable and online material by means of a computer that integrates text and graphics.

Technical services
Technical services

Support and expert advice designed to facilitate the use of technology.