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Quality Policy Statement

Oxford Conversis Limited (Conversis) is proud of the reputation we have built since being established in 2003.

Our focus has been to become the leading partner to the life sciences industry. To achieve this, all Conversis teams are highly skilled in the nuances of life sciences translations and our clients’ businesses and goals. Currently over 99% of our business is focused on life sciences linguistic requirements.

This reputation has been gained from developing long-term relationships with CROs, pharmaceuticals, medical communication agencies, medical device and biotech companies through both the quality of our work and the breadth of our capabilities, covering linguistic services such as: translation, localization, transcreation, desktop publishing, voice over, and subtitling.

It is the policy of Conversis and all our people to provide our clients with exceptional standards of care, service, and technology solutions for each multilingual project that we undertake on their behalf.

We will achieve this by:

  • fully understanding and meeting our clients’ needs, expectations, and requirements;
  • nurturing a culture that revolves around people, process, and technology;
  • applying our skills, knowledge, and expertise to satisfy those needs;
  • completing tasks within agreed timeframes;
  • monitoring our success by undertaking regular reviews against agreed performance measures for customer satisfaction and complaints;
  • maintaining our quality management system in line with the requirements of internationally-recognized standards for quality (BS EN ISO9001:2015), translation services (BS EN ISO 17100:2015), and machine translation (BS EN ISO 18587:2017) in compliance with all applicable legislations;
  • continually improving the effectiveness of the quality management system and our business, products, and services by setting measurable objectives;
  • systematically analyzing how we work to further enhance speed, accuracy, and the quality of your projects;
  • deploying evidence-based decision making, based on the rigorous analysis of our data and, even more importantly, on talking to our clients;
  • ensuring we have robust recruitment, training, and development processes to make sure only the best people work on your content;
  • communicating this policy to all employees and any other interested parties who are involved in delivering our products and services;
  • reviewing this policy annually to ensure it remains suitable, adequate and effective.

It is through our commitment to meeting or exceeding our clients’ expectations that we seek to sustain and develop the growth of our business.

 

Date: 14/10/2025

Signed:

Craig Harrison

Craig Harrison – Chief Executive Officer