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Gary's thought for the month from the ITI conference

The growth of worldwide communications

Gary Muddyman | 14th May 2015

Summary of the Institute of Translators and Interpreters (ITI) Conference

Just a few weeks ago, I was delighted to be invited to join a panel session at the Institute of Translators and Interpreters (ITI) Conference in Newcastle, UK, along with other representatives from the translation industry.

‘The Institute of Translation & Interpreting was founded in 1986 as the only independent professional association of practising translators and interpreters in the United Kingdom. It currently stands as a leading primary source, providing information on these services to government, industry, the media and the general public. As part of its mission to promote the highest standards in the profession, ITI serves as a meeting place for those who understand the importance of translation and interpreting to the economy and society as a whole, with a particular focus on the expansion of a single European market of over forty languages and the growth of worldwide communications. ITI offers guidance to those entering the profession and advice to language service providers and their clients.’ (

Our session was entitled ‘Selling translation…together’ and it was focused on the ways in which translation companies, translation associations, and freelancers can work together to promote the translation industry and the value that it provides to our clients. An old friend, Doug Lawrence (smarter and more handsome than I remember) moderated the session and we had a very interesting discussion on how the process needs to involve all parties in order to achieve the greatest levels of success.

As I explored in last month’s TFTM, Conversis’ success is related to the quality of translators whose services we use in order to provide the best quality service to our clients. We have invested in long-term relationships with many of our translators and we consider them business partners rather than suppliers. They are a key part of our process and we take our responsibilities to them very seriously. These include paying them a fair fee, on time, and making sure that they are well-briefed on the projects we are working on together, as well as keeping them informed about any process changes within Conversis that may have an effect on them. We are hugely appreciative of the fantastic resource that our translators represent, and we are always so pleased to have the opportunity to hear their views, which is exactly why the ITI Conference is such a key date in our calendar. I'm already looking forward to the next one.

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